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Frequently asked questions
What does KeeperSafe do?
KeeperSafe copies the photos and video off a memory card (or any folder you pick) to a destination you trust — an external SSD over USB-C, or a location right on your iPhone or iPad. It then verifies every file against a SHA-256 hash so you know the copy is intact, not just present.
Where are my files kept?
Wherever you choose. When you set up a backup you pick the destination through the system file picker — an external drive or an on-device location. KeeperSafe writes your photos there and nowhere else. There is no cloud and no KeeperSafe server involved.
Does KeeperSafe use iCloud or upload my photos anywhere?
No. KeeperSafe makes no network connections at all. Your photos never leave your own hardware. (A per-backup iCloud destination is a possible future option, but today everything is local.)
What happens if I unplug the drive or the app gets force-quit mid-backup?
KeeperSafe is built for this. A backup resumes exactly where it left off the next time the drive is reconnected — it never re-copies files it has already verified, and a partially written file is re-done cleanly rather than left corrupt.
How is this different from just dragging files in Files.app?
A plain copy trusts that the write succeeded. KeeperSafe stages each file, re-reads it, and checks its content hash before committing it to the final folder. If a file copied incorrectly, it never lands in your archive — you find out instead of discovering a corrupt photo months later.
My external SSD isn’t showing up. What should I check?
Make sure the drive is formatted in a format iOS can write to (APFS or exFAT), that it has power if it’s a bus-powered drive on an iPhone, and that it appears in Files.app. If Files.app can see and write to it, KeeperSafe can use it. Reconnecting the drive and reopening the app resolves most detection issues.
Which devices does KeeperSafe support?
iPhone and iPad running iOS / iPadOS 17 or later.
Does KeeperSafe delete anything from my card?
Not without asking. KeeperSafe backs up first; it never erases your source card as part of a normal backup. Anything destructive is a separate, clearly confirmed action.
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